This field studies the subjective experience of culture as a function of communication separate from, but including the differences in languages. As early as in "The Silent Language," Hall said, "Experience is something man projects upon the outside world as he gains it in its culturally determined form.
Use conflict resolution tips to deal with customer and employee conflict. What is the definition of conflict? Is conflict theory useful? How to be a leader in your business and manage conflict?
Conflict can be good for your business; from the perspective that it can encourage adapting, evolving and growing the organization rather than just accepting the status quo. Conflict theory states that conflict arises when an individual's role in the organization or society is threatened.
Wars also arise from this premise. Small business is not war even though it might seem that way sometimes so it is important to manage conflict effectively so that it does not create an unhealthy, stressful climate. How to be a Leader in Resolving Conflict: If the conflict is understood, it can be effectively managed by reaching a consensus that meets both the individual's and organization's needs.
This results in mutual benefits and strengthens the relationship. The goal in resolving issues is for all to "win" by having at least some of their needs met. Examples of How Workplace Conflict Arises: The employee blames a co-worker for making the mistake. The employee feels that there is not enough time to do the job correctly.
The employee believes his or her wages are too low in comparison to others in the organization or in comparison to the marketplace. The customer blames the employee for making a mistake on writing up the order.
The customer blames the business for making an inferior product that failed on use. The customer feels that the service is extremely poor for the price he or she paid. From a customer perspective, if you don't take charge of the conflict you will very likely lose the customer.
From an employee perspective, if you don't take charge of the conflict the employee will leave the company or, even worse, will stay as an unhappy, non-productive and disgruntled worker.
You must identify the conflict and analyze why it occurred. Ask the individuals involved to identify why there is a conflict.
Listen to what they have to say. Do not rush to judge what you hear. Use active listening skills to listen for meaning, rather than listen for what you want to hear. If you find that there is more than one cause or reason for the conflict, segment the causes and deal with only one at a time.
You must determine how you will handle the conflict. Consider strategies such as negotiation, compromise, and accommodation when you determine the most effective strategy.Basics and Overviews.
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